Teranet Teaches Soft Communication Skills on The Job

To ensure qualified candidates aren’t screened out during the selection process, recruiters at Teranet are instructed to distinguish between formal language skills and soft language skills.

Teranet understands the value of hiring skilled immigrants and believes softer communication elements — such as accent, word usage and style — are cultural distinctions that have no bearing on their qualifications for employment.

Boosting Communication Skills

The company, which develops business-to-government and business-to-business e-service solutions, has discovered that most skilled immigrants hired have a very good foundational understanding of English. However, they sometimes lack the ability to communicate effectively in work-specific situations such as presentations or business writing.

In response, Teranet offers a six-course communications program focusing on pronunciation, conversation, idioms, presentations, business writing and leadership communication skills. At the time of hire or during performance reviews, managers invite employees to take one or more of the courses, which are taught by external consultants.

Graduates are more confident, more aware of the nuances between formal English and Canadian style and more competent in the strategic use of language. As a result they collaborate more effectively with other members of the Teranet workforce.

Tips for Employers

  • Focus on language skills that are essential for the job when hiring skilled immigrants.
  • Soft skills, such as pronunciation, business writing and leadership communication skills can be taught on the job.

Teranet Inc. develops business-to-government and business-to-business e-service solutions that enable organizations to greatly enhance the services they provide to their customers. With a unique combination of capabilities and state-of-the-art systems, Teranet is at the forefront of delivering service potential in the land, legal and financial services industries as well as enabling electronic government service delivery.

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