Thursday, February 16, 2017 | 12:00pm – 1:00pm EST
People are the backbone of the hospitality industry; so investing in them makes business sense. As the scale and importance of tourism in Ontario is growing, and projections that by 2025 demand for tourism workers in Toronto is expected to increase by 45%, many in the industry are preparing for tomorrow’s labour market needs today.
Hospitality leaders have identified recruitment, retention and training as some of their biggest challenges. With innovative hiring and training practices and cross-sectoral partnership building, some will be better prepared and equipped for those challenges than others.
Tune in to this webinar to learn how the Hospitality Workers Training Centre successfully creates a talent pipeline for Toronto’s hospitality industry and it’s unique and successful partnership with industry partner, the Toronto Don Valley Hotel & Suites.
Watch this free webinar to learn about:
- Industry specific innovative approaches and employment models that work
- How to create a talent pipeline for tomorrow’s labour market needs
- Tips and tools to leverage newcomer talent and skill
Kevin Porter, General Manager, Toronto Don Valley Hotel & Suites
As a chef in his early years, Kevin Porter was catapulted into the hospitality industry, leading to his 25-year career managing sales, marketing and hotel operations. Believing that customer service is a process of creating unique experiences for customers, Porter continually strives to educate himself on emerging trends and culture in the industry, regularly taking seminars to hone his managerial abilities.
Mandie Abrams, Executive Director (interim), Hospitality Workers Training Centre
As the Interim Executive Director, Mandie supports organizational growth and development of the Centre. Bringing 20 years of experience in the non-profit sector, both in Canada and internationally, Mandie is actively involved in community development, organizational policy and program development, capacity building, training and facilitation and fund development.