Newcomers from diverse cultures often perceive feedback very differently. Managers need to be aware of the potential for misunderstanding and should:
- Focus on the verbal content of the message, rather than on non-verbal cues such as body language, intonation and register in speech;
- Set clear goals and concrete deliverables early; and
- Address cultural issues in an open, honest way before they become insurmountable.
Read more about providing constructive feedback from Sabina Michael, Program Manager of Business Edge.